Frequently Asked Questions

What parts do you treat?

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We can include the following parts in our treatment and reconditioning process: bands, molar tubes, metal/ceramic/self-ligating brackets, distalizers, lingual buttons.

We do not treat plastic parts.

If in doubt, contact us.

Where can I find an order form?

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Our order form is available for download here

Should I remove the wires and ligatures before sending?

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It's not mandatory as we have this option in our services.
You can send us your parts with wires, elastics, or ligatures, and we will take care of removing them.

Can you recognize different brands and techniques?

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Yes. In addition to an experienced team, our laboratories are equipped with advanced technologies that allow us to control and distinguish between different techniques and brands.

Is it necessary to sort the devices before sending them to you?

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No, sorting the parts is not necessary. Devices from the same order are mixed before cleaning. Sorting and inspection are done after the parts are cleaned.

How are the brackets sorted?

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After cleaning and verification (slot, torque, and base), brackets are sorted by the tooth they are meant for.
They can also be sorted by brand et marked with a colored dot to allow direct identification of the tooth.

Are the devices you return to me sterile?

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The returned parts are decontaminated but not sterilized.
As with new devices, sterilization is the practitioner’s responsibility.

What about unusable parts?

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As you know, new devices are not free from defects.
All parts we return to you are inspected individually. All defective and unusable parts are separated and returned to you without charge.

How are my devices returned?

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Depending on the quantity, we return your devices in plastic bags, sterilizable sleeves, or neatly organized in circular boxes (for brackets).

How can I pay a pending invoice?

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To pay your invoice, you can :

  • Pay by credit card by logging into your personnal account ( Amex cards accepted).
  • Make a bank transfer to our bank account (details are on the upper right corner of your invoice).
  • Send us a check to the following address :
    5 Impasse Jeanne d’Arc 33565 CARBON-BLANC CEDEX France
  • Or request a direct debit via SEPA mandate.