WHat kind of devices do you reprocess ?
We can reprocess the following devices : bands, molar tubes, brackets metallic, ceramic, self-ligating, distalizers, lingual buttons.
We do not reprocess plastic devices.
In case of any doubt, contact us.
where can i find an order form ?
Our order form can be downloaded just here.
DO THE ARCS AND LIGATUREs HAVE TO BE REMOVED BEFORE SENDING ?
It is not absolutely necessary as this option is included in our services. You can send us the parts with the arcs and we will remove them.
CAN YOU RECOGNIZE THE DIFFERENTS BRANDS AND/OR TECHNIQUES ?
We have experienced staff and our laboratories are equipped with advanced technology which enables us to check and distinguishing the various technologies and brands.
DO PARTS HAVE TO BE CLASSIFIED BEFORE SENDING ?
Attachments do not have to be classified.
Devices are mixed together before cleaning then they are sorted and checked when clean.
HOW ARE THE BRACKETS SORTED ?
After cleaning, the brackets’ slot, torque and base are checked. They are sorted by tooth destination. We can also mark them with a colored dot which enables a direct identification of the tooth.
HOW DO I PLACE AN ORDER ?
Your effects are disinfected and inserted in the appropriate packaging (a bubblewrap or stiff cardboard envelope) with the order form.
The order form is vital for every order to enable us to carry out precisely the work you have requested. It must be filled out, signed or stamped and sent along with your parts.
For administrative reasons, we do not handle orders received with no order form or without the practitioner’s signature or surgery’s stamp.
HAVE RETURNED DEVICES BEEN STERILIZED ?
They will have been decontaminated but not sterilized.
Like for brand new attachments, it is up to the practitioner to carry out this operation.
WHAT ABOUT DEFECTS OF MANUFACTURE ?
As you know, new attachments have been known to sometimes have defects.
Reprocessing picks them out and eliminates them systematically.
HOW ARE THE PARTS SENT BACK ?
Depending on quantity we return your devices either in sterilisable sleeves or as for brackets, classified in circular boxes.
HOW CAN I PAY A PENDING INVOICE ?
You can :
• Make a bank transfer to our account. You will find the details on the top right hand corner of the invoice.
• Print out this form if you are paying by credit card and fax it to us on
+ 33 5 56 31 58 67 (or by email).
• Use our contact page indicating your invoice number to receive a Paypal Payment Request.